THiA Innovation Summit 2020

MC: William McAleer, World Travel Protection Canada, Inc.

11:00 – 12:00 ET: Networking

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12:00 – 12:10 ET: Opening Remarks

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12:10 – 1:00 ET: Keynote – Now, Next and Beyond-  Transforming amidst a pandemic

As the insurance sector continues to react in its response to COVID-19, the need for reinvention by travel and health insurance carriers in how they interact with their customers and distribution partners and change in speed to transform how carriers will operate in a virtual environment becomes table stakes to sustain longer-term growth and support the well-being of Canadians. We will explore how travel and health insurance carriers must continue to evolve and innovate to remain customer-centric in the now and medium-term, and what consumer and market trends will shape and accelerate the strategic direction and partnership model of carriers to deliver products and services that support the financial and health wellness of Canadians in the future.

Speaker: Puneet Chattree, EY

Bio: Puneet leads EY Canada’s Insurance Strategy and Business Transformation consulting services, based in Toronto, Canada. In this role, Puneet leads a purpose-driven and market-focused team to support the C-suite and senior leadership team of Canada’s largest P&C, travel, life and health insurance clients to evolve and reimagine how and where carriers interact with their customers and brokers harnessing the power of analytics and digital tools, and enable growth and innovation across their LOBs and product classes. Puneet has established his management consulting career between Canada, Switzerland and the US, and is a frequent speaker at industry and client events in the insurance sector on topics related to strategy and operations. Puneet is passionate about developing and mentoring future leaders in his firm and clients that will help disrupt the insurance industry to continue providing sustainable value for consumers and the community.

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1:00 – 1:10 ET:  Break

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1:10 – 2:00 ET: Panel Discussion I – Post-pandemic travel

How do we resume travel safely as we continue to recover from the COVID-19 outbreak?

Panelists:

• • John Spears, Global Excel
  • Joel Lockwood, Medical Officer, WTP
  • Mira Jelic, Digital Health Consultant
  • Paul Prendergast, Blink
  • Warren Brown (moderator)

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2:00 – 2:10 ET: Break

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2:10 – 3:00 ET: Panel Discussion II – Communicating with clients in a crisis

How and when to communicate with your clients in a crisis, and what technologies are available to help provide more frequent updates to your customers.

Panelists:

• • Adam St. John, Sitata
  • Renaud Million, Spixii
  • Emanuele Scansani, Riskline
  • Matt Pearson, E&Y
  • Eliott Draga (moderator)

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3:00 – 3:05 ET: Closing remarks

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3:05 – 4:00 ET: Networking